Would Apple still be willing to replace my iPhone 5?

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Level 1

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Would Apple still be willing to replace my iPhone 5?

Hi,

I purchased an iPhone 5 back in February from an Apple store. Worked absolutely fine until now, where some software issue are appearing; The battery drains ridiculously fast even when features are disabled (i.e. location services, 3G when not needed), and also the home button some time has a lag when exiting apps.

This has been bothering me now, but there is a slight blemish on the phone near the earphone jack... would Apple dismiss a replacement and ask for a charge, even though it's 3 months old?

Posted on May 13, 2013 12:56 PM

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Answer 1

wegras

Level 6

15,311 points

May 13, 2013 12:59 PM in response to iZaine

Only an Apple retail store genius bar can say but from the photo the slight blemish looks like it has been dropped

and if so damage voids the warranty

An out of warranty replacement is $229

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Answer 2

May 13, 2013 1:06 PM in response to iZaine

In case of the damage.

If it is only the damage by the headphone plug, Apple can make a exception.

Your problem with the battery, is becoming a big problem for Apple, because a lot of the iPhone 5 models has bad battery;s.

I say go with this phone to the official Apple Store and tell thim exactly and honest what's the problem.

In your case I give you more than 50% chance that they replace the Phone, because the damage on the headphone is not related to battery problem.

I have now my 5th iPhone 5 white 32GB. First three iPhone's had battery issues and the 4th problems with tril function. In 6 months! But okay, i love Apple. Bad luck ;-)

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Answer 3

iZaine Author

Level 1

0 points

May 13, 2013 4:59 PM in response to rjbmeertens

Ah thanks, that 50% is reassuring than a definite no.

Suppose i just need pop as the only way to find out, and yeah it's only around the headphone area where it has the blemish, everywhere else and the screen is spotless still.

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