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Level 1

8 points

How do I fix my iPhone 5 wifi problems with Airport Extreme?

I have a 5th Gen Airport Extreme (AE) and an all Mac household. We have iPhones, iPads and MacBooks. Ever since I got the Extreme, my iPhone 5 will stop responding on the internet. It still shows as connected, but nothing on the internet responds. The immediate solution is to turn wifi on and off on the phone and everything immediately starts working again.

I believe it's started happening on the iPad 3 as well, but it's hard to tell if I'm just resetting it due to paranoia on unresponsive sites. The AE is set to WPA2 Personal only, and both the 2 & 5ghz radios are set to automatic. Also it's a/b/g/n (Automatic).

I've tried restarting everything multiple times, reset the AE from scratch, and done "Reset Network Settings" on the phone. Nothing has been able to fix it permanently.

The irony is that I switched to the AE after a number of cheap wifi routers that didn't keep a signal. Now I never lose the signal but it refuses to actually show evidence of routing the packets.

Any and all help is much appreciated!

iPhone 5, iOS 6.1.4

Posted on May 13, 2013 4:08 PM

70 replies

d4rkha1f

Level 1

5 points

Jun 17, 2013 8:51 PM in response to antonioguglielmo

This appears to be an issue with the latest version of Airport Extreme and Time Capsule firmware. People are downgrading to the previous version with lots of success. I just did this and so far, so good.

See more:

http://www.marco.org/2013/05/21/aebs-wifi-downgrade

Jun 18, 2013 5:59 PM in response to fairwitness

I have had the same issue. Glad I read this post. I was about to replace my router but would prob have had the same issue. Whats worse is I have a home network music system from Sonos and the music just stops during parties and I have to switch to the guest network and then back to the main network to get it to work. Pretty embarrassing. I agree with the post that Apple makes good products but has always tried to weasel out of standing behind it when I have had an issue with one of my many apple products.

fairwitness Author

Level 1

8 points

Jun 24, 2013 12:10 PM in response to jcurran77

Update: My battery is now dying extremely fast whe at home. Going to setup my phone as new and see what that does. If not I'll try the firmware download mentioned previously.

Jun 24, 2013 12:20 PM in response to d4rkha1f

d4rkha1f gave the right answer, as soon as I downgraded the firmware works great. Tested on two different devices on opposite sides of the house, have issues when connected to router on 7.6.3, do not when connected to 7.6.1

Joel S

Level 2

189 points

Jun 24, 2013 4:53 PM in response to fairwitness

I too appear to have had success when downgrading to 7.6.1.

Please note that I tried the new Airport Extreme ac, and had similar problems as 5th+7.6.3. And since it can't be downgraded, I'll be sticking with my 5th Gen 7.6.1 until I get a new phone 🙂

Jun 24, 2013 5:01 PM in response to Joel S

Has anyone noticed that this only happens on the main network and not the guest network? That's the problem I am having.

Too K

Level 1

0 points

Jun 24, 2013 8:41 PM in response to fairwitness

Hi，

If you try to reset your phone or Wi-Fi AP, but these actions also is fail, please to try to change your DNS setting of phone or NB from Auto to fix.

Maybe this issue is your WLAN signal be weaken between your phone or NB, you can try to replace your WLAN or to paste “Perfecting Signals” on your WLAN Box for improve its quality of the WLAN signal.