How do I fix my iPhone 5 wifi problems with Airport Extreme?

Hi guys! I just "fix" my wifi issues. Ok first of all, if you don't get any signal or low wifi connectivity, fret not!! because first of all, please make sure that you don't have any sort of screen protector on the glass panel at the back of the iPhone. This is usually the root problem for this situation. The screen protector might block the wifi antenna and hence affect your wifi connectivity. Simply just peel off the screen protector OR just cut the screen protector (so that it only covers the aluminum back) and ensure that it does not block the glass panel on the back of the iPhone 5. I hope this help. Alternatively, you can do a hard reset(hold the home buttons and power button for 15 secs) hope this helps! :)

Just chiming in to say that I have EXACTLY the same problem, and rolling back to 7.6.1 outlined here: http://www.marco.org/2013/05/21/aebs-wifi-downgrade has (seemingly) worked for me.

I'll continue to test over the next few days, but my iPhone 5 is now performning on WiFi like it never has before, so I'm encouraged.

@fairwitness, perhaps this thread should be marked as 'solved', selecting d4rkha1f's post as the solution. For this particular wifi issue, I think we can say at this point with 100% certainty that a firmware downgrade resolves it.

I don't think we can downgrade the new AirPort Extreme AC so that isn't a solve for everyone.

How about at least marking d4rkha1f's post as 'helping you'? I understand your hope that by keeping this open it may somehow influence Apple to fix the 6th Gen, but for all those with previous models, it would be nice to make it easier for them to go straight to the solution and not have to dig through the whole thread. But ultimately it's your threa and your call 🙂

Thanks for that. It seems like the answer has been lost in the thread a couple of times since I posted it, this will help people. Wish Apple would get it fixed already. I can't imagine how many people out there are just living with the problem

I've been having the same problem not only through my router but on 3G, every time I need it most the web page won't respond then 30 minutes later BOOM it works fast as lightning again. I've found that VPN (found in settings on iphone5) was the cause of my non responsive internet lag e.g. ONAVO in my case, it's a data compressing app which has caused me a world of heartache but now my phone is working 100% better. This might not work for you but it's worth a try.

So if you have any VPN apps especially ONAVO remove them, worked for me.

I had NO problems with wifi from Time capsule for years of use. Had to get iphone5 as I dropped my reliable 4 in toilet & it died. My 5 will not hold wifi while using in the exact same places & on same sites as the 4. Am on 2nd one & going back for another today. Am thinking of going back to a 4. When is Apple going to address this?

I am glad to have found this thread, as I too have been having connectivity issues with my AEac (A1521). I've seen this happen across all of our devices connected to the WiFi, so I know it's not iPhone 5 specific.

It seems that the firmware downgrade is the solution. However, I upgraded the firmware to 7.7.1 first thing right out of the box before I configured any other settings. Now that I'm attempting to downgrade to the version that was factory installed (7.7.0 ??), I am not seeing that as an option, either on my Mac or iPhone. There doesn't seem to be a previous version saved anywhere.

Is there a way to obtain archived firmware versions somewhere through the Apple site? (I'm only seeing instructions on how to get the newest version by downloading via AirPort Utility.) If not, is there someone in the community that can post their original version (which apparently can be located in

~/Library/Application Support/Apple/AirPort/Firmware)?

I don't believe 6th Gen's have an option to downgrade that would resolve this issue. Per my 6/24 post, I tried the 6th Gen immediately after they were released, and 7.7.0 had the same issue. For 6th Gen's, I believe your only hope is for a future update. Alternatively, return it and track down a 5th Gen 🙂

Firmware update 7.6.4 is out:

This update is available for all Apple 802.11n Wi-Fi base stations including AirPort Express, AirPort Extreme, and AirPort Time Capsule. It contains fixes that:

• Resolve an issue that may cause AirPort Time Capsule to report that the backup disk is in use
• Resolve an issue that may cause an IPv6 Tunnel error
• Resolve an issue that may intermittently cause a loss in Wi-Fi connectivity with iOS devices

Note: This firmware update is for all 802.11n AirPort base stations.

http://support.apple.com/kb/DL1673

Not sure if the third bullet is addressing the issues seen in this thread. I updated to the 7.6.4 version.

My 5th Gen is working great, so I am hesistant to upgrade when 'nothings broken', but please let us know how things go. Especially when you hit about day 5.