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May 14, 2013 6:06 AM in response to lloyd1944by keeferaf,iTunes: Possible iTunes Store errors - Support - Apple
iTunes: Advanced iTunes Store troubleshooting - Support - Applehttp://support.apple.com/kb/TS1424
Hope this helps, if not see if this may also help:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues.