8 Replies Latest reply: May 27, 2013 12:15 PM by Linc Davis
ChristieJH Level 1 Level 1

I have a MacBook Air that is fully up to date with OS X 10.8.3, but I am now unable to open Safari.

When I click on it, I get the following error:


"Safari cannot be opened because of a problem.

Check with the developer to make sure Safari works with this version of OS X. You may need to reinstall the application. Be sure to install any available updates for the application and OS X."


Any idea what I can do?

Should I uninstall and reinstall Safari?

Time Capsule 3Gen, Mac OS X (10.6.8)
  • Linc Davis Level 10 Level 10

    You may be trying to open an outdated copy of Safari that you created on the Desktop or somewhere other than the Applications folder. Open the Applications folder from the sidebar of a Finder window and try to launch the Safari application in that folder. If it works, delete the outdated copy.

  • ChristieJH Level 1 Level 1

    Thank Linc.

    I tried that but it didn't work.

    Any other suggestions?

  • Linc Davis Level 10 Level 10

    What version of Safari is in the Applications folder?

  • ChristieJH Level 1 Level 1


  • Linc Davis Level 10 Level 10

    Launch the Console application in any of the following ways:


    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.


    Step 1


    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

    Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).


    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.


    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.


    Step 2


    Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • ChristieJH Level 1 Level 1

    2013/05/27 7:46:20,434 PM SubmitDiagInfo[12904]: Submitted crash report: file://localhost/Users/christie/Library/Logs/DiagnosticReports/SafariDAVClient_ 2013-05-25-212900_Christies-MacBook-Air.crash

  • ChristieJH Level 1 Level 1

    Process:         SafariDAVClient [11767]

    Path:            /System/Library/PrivateFrameworks/BookmarkDAV.framework/Versions/A/Helpers/Safa riDAVClient

    Identifier:      SafariDAVClient

    Version:         97.1

    Code Type:       X86-64 (Native)

    Parent Process:  launchd [145]

    User ID:         501



    Date/Time:       2013-05-25 21:28:57.683 +0200

    OS Version:      Mac OS X 10.8.3 (12D78)

    Report Version:  10




    Interval Since Last Report:          82798 sec

    Crashes Since Last Report:           2

    Per-App Crashes Since Last Report:   1




    Crashed Thread:  0



    Exception Type:  EXC_BREAKPOINT (SIGTRAP)

    Exception Codes: 0x0000000000000002, 0x0000000000000000



    Application Specific Information:

    dyld: launch, loading dependent libraries



    Dyld Error Message:

      Symbol not found: __ZN3JSC10JSFunction6s_infoE

      Referenced from: /System/Library/StagedFrameworks/Safari/WebCore.framework/WebCore

      Expected in: /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/JavaScriptCore

    in /System/Library/StagedFrameworks/Safari/WebCore.framework/WebCore

  • Linc Davis Level 10 Level 10

    Back up all data.


    Boot into Recovery mode. When the OS X Utilities screen appears, follow the prompts to reinstall the OS. You don't need to erase the boot volume, and you won't need your backup unless something goes wrong. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.