4 Replies Latest reply: May 20, 2013 4:45 PM by Demo
Tubeguy Level 1 (0 points)

I have an ipad 4 which in the last month or so has more often than not taken a long time to populate the safari search both via google and bing.

I have BT Infinity 2 broadband which my iMac tels me I am getting 76 speed download and works fine. My iphone work fine using the same broadband.

Any suggestions appreciated.

iPad (4th gen) Wi-Fi, iOS 6.1.4
  • sterling r Community Specialists

    Hello there Tubeguy,


    I was looking into our resources for troubleshooting the issue you describe. Since the issue is isolated to 1 device, I think this article will be the best to help you out. It is called iOS: Troubleshooting Wi-Fi networks and connections found here http://support.apple.com/kb/ts1398.


    Start at this section:

    Basic troubleshooting

    • Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
    • Verify that you are in range of your Wi-Fi router or base station.
    • Confirm that your Wi-Fi router and Cable/DSL modem are connected to power and turned on.
    • Check whether other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    • Update your Wi-Fi router to the latest firmware.
      • For AirPort Base Stations, refer to this article for information about firmware updates. For third-party Wi-Fi routers, check the manufacturer's website for details on updating your firmware.
    • Restart your iOS device
      • Hold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.


    If that doesn't quite get the device to load search pages correctly then try this section a bit farther down


    If you are unable to access the Internet while connected to a Wi-Fi network


    • If you are using a public or commercial network that requires a login or subscription, see this article for more information.
    • Verify that you are selecting the correct network if you are in a location with multiple Wi-Fi networks.
    • Verify that the Wi-Fi network settings are correct. You can view and configure Wi-Fi settings using the following steps:
      • Tap Settings > Wi-Fi.
      • Locate the Wi-Fi network you are currently using and tap >.
    • If you've verified that your settings are correct and the issue persists, try the following:
      • Tap "Forget this Network" to reset settings for this Wi-Fi network, including the password. Then try connecting to the network again.
        Note: This can be useful if you identify a network issue and want to prevent the device from automatically using this network in the future.
      • Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings, including passwords, VPN, and APN settings.

    Note: If the Wi-Fi network uses MAC address filtering, you will need to add the MAC address to the access list for the Wi-Fi router. The MAC address for your device is listed as the Wi-Fi address in Settings > General > About.




  • Tubeguy Level 1 (0 points)

    This advice has fixed the problem. Very grateful thanks

  • Carolyn Samit Level 10 (103,365 points)

    If Safari slowss down in the future, tap Settngs > Safari


    Tap to clear cookies, history, and data.


    Restart the iPad.

  • Demo Level 10 (88,796 points)

    Tubeguy wrote:


    This advice has fixed the problem. Very grateful thanks

    I would be curious to know what step specifically worked for you .... If you come back and read this.