Files not being added to an Apple hosted feed collection

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Files not being added to an Apple hosted feed collection

Main Issue: I created a collection using an apple hosted feed, added 12 new items, but it still says I have 0 items in the collections dashboard so am not able to publish the new collection.

Yesterday I added two files to an existing collection, but today they still do not show-up even in the preview mode.

Today I created a new collection and added 12 items (.mp4 & .mov), but the number of items shows 0, so I am not able to publish the new collection.

The apple generated feed shows the files - https://deimos.apple.com/WebObjects/Core.woa/GetRSS/mdanderson.org-dz.2392641385 5.023926413857

Looking though the discussions it looks like some others are experiencing the same issue since May 10 (https://discussions.apple.com/thread/5012817?answerId=22011781022#22011781022). Has anyone experienced this or have a solution. Do you know if it is something on our end, or on Apple's?

iTunes U-OTHER, Mac OS X (10.6.8)

Posted on May 14, 2013 9:13 AM

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Answer 1

May 17, 2013 12:13 AM in response to jon MDA

I think it is Apple's issue. I ever came across the same problem several days ago. Apple says it takes up to 24 hours to refresh the new items added. But one day later I can't see my new item on iTunes U live site, even preview site.

Later I re-uploaded the same video and clicked the "Refresh" button. About 2-3 hours the item shows up.

Not sure the "Refresh" or Apple server get it work.

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