Gifting problems

Don't know who you are trying to phone (I'm not aware of a phone number for iTunes Support), but to contact Support : http://reportaproblem.apple.com or http://www.apple.com/support/itunes/ww or https://www.apple.com/emea/support/itunes/contact.html

I have completely same issue and I have waited for a week to arrive my gift, never received. also support is not picking up or reacting on my phone calls, so no support is being provided for my paid service. Kindly help please !

Often it can take over 6 hours. Give it at least 24 hours....