2 Replies Latest reply: May 16, 2013 12:23 PM by TomJohnFoley
TomJohnFoley Level 1 Level 1

I was woken by my iPhone 4 bleeping in middle of night. Message said this accessory cannot charge. I was using the original charger. Since then, I have been unable to charge the phone with any cable.

 

What can I do?

 

Thanks,

 

 

 

Tom


iPhone 4, iOS 6.1.4
Reply by sheila_m. on May 16, 2013 12:04 PM Helpful

Hello Tom,

 

Thank you for posting in the Apple Support Communities.  It is impossible to use your iPhone if you cannot charge it, so I would definitely be concerned about this as well.  It sounds like you have tried multiple cables, which was a great troubleshooting step to rule out the cable as the issue.  I found an article to help isolate the issue further:

 

iPhone: Hardware troubleshooting

http://support.apple.com/kb/TS2802

 

Follow all the steps you have not already taken under "Battery does not charge from the USB power adapter" and then the steps under "iPhone displays the low-battery image and is unresponsive."  The last step listed there is to reset your device:

 

Resetting your device

Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.

 

You can find the full article for resetting your iPhone here:

iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting

http://support.apple.com/kb/HT1430

 

I hope this helps!

 

Best,

Sheila M.

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