7 Replies Latest reply: May 14, 2013 5:13 PM by rockmyplimsoul
skeeko13 Level 1 Level 1 (0 points)

I have gmail setup on my mail app. When I delete emails in my inbox they go into my trash. When I go into the trash bin my deleted emails erase automatically. Does anyone know why this happens, and how to fix it?


iPhone 5, iOS 6.1.4
  • rockmyplimsoul Level 5 Level 5 (6,230 points)

    Are you sure they're actually being sent to the Trash bin?  By default they get Archived (sent to "All Mail") so you might think you're deleting them but they're actually being archived.  Check your iPhone settings for the GMail account to see if "Archive Messages" is ON or OFF.  If you want to send mail to the Trash, turn this OFF.

     

    If this is turned off and mail is being sent to Trash, there is no reason for your trash to be emptied by you just navigating to the Trash folder on your iPhone.  Trash gets emptied automatically (by Google) but not by you navigating to that folder.

  • skeeko13 Level 1 Level 1 (0 points)

    I have my gmail setup through the exchange setting not through the gmail part. So there is no option to turn off the archive. I set it up like this so gmail pushes emails as soon as I get an email. I don't like the fetch option. Any other solutions you can think of?

  • rockmyplimsoul Level 5 Level 5 (6,230 points)

    OK, now I know what your problem is. I too used to have my GMail set up as an Exchange account, and was happy I still had it even after Google stopped supporting it for new installations this year.  You're correct in that when you set it up as Exchange there is no setting on the iPhone to route deleted messages to Trash, the setting for that would have to be made on the Google server side (m.google/sync) using Safari right from your device.

     

    However, once Google stopped their support of Exchange ("ActiveSync") they also reverted the Trash setting to Archive, and they removed the ability to change it back to send deleted messages to Trash.  You can verify this yourself by going to your "All Mail" folder -- you likely have a few months of messages in there that you thought you deleted.  I did, which is why I went back to the standard iOS GMail profile which lets you change this setting (I'm not that concerned about losing Push notification).

     

    Oh, and if you're worried about losing the sync of your GMail Contacts when using the standard iOS profile, you can get that back by following this instruction:

     

    http://support.apple.com/kb/HT4872?viewlocale=en_US

  • skeeko13 Level 1 Level 1 (0 points)

    So there's no fixing this the way I have it setup then I guess?

  • rockmyplimsoul Level 5 Level 5 (6,230 points)

    Did you confirm that your "deleted" messages are actually getting archived to All Mail?  If that's what is happening, then no there's nothing you can do unless you can qualify for a "business" type of GMail account, those still support ActiveSync.

     

    If you can't or don't want to go that route, then give the GMail app a try since that does send deleted messages to Trash and supports Push, or use the standard iOS GMail profile.

  • skeeko13 Level 1 Level 1 (0 points)

    Yes the deleted are being archived. Yea I thought your answers were the right ones, I just wanted to confirm. Thx for your solutions. :)

  • rockmyplimsoul Level 5 Level 5 (6,230 points)

    You're welcome, sorry that there isn't a better solution.