TS1382: iPod troubleshooting basics and service FAQ
Learn about iPod troubleshooting basics and service FAQ
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Helpful answers
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May 17, 2013 6:46 AM in response to tylerduby norm123,Hello Tyler,
Welcome to the Apple Support Communities. Check out this article that talks about the symbol you are talking about.
http://support.apple.com/kb/TS1373
Resolution
In most cases, the sad iPod icon indicates a hardware issue. If you are able to force iPod into Disk Mode, then it may not be a hardware issue, and you should try to restore your iPod with the latest software.
If you cannot force your iPod into disk mode and restore it, then your iPod is in need of service. Set up an iPod Service Request or make a reservation at the Genius Bar before visiting your local Apple Retail Store. To make a reservation:
Regards,
-Norm G.
