HT203433: Get help using Automatic Downloads for purchased Apps, Music, and Books

Learn about Get help using Automatic Downloads for purchased Apps, Music, and Books

Paul whiting

Level 1 (0 points)

Q: Why is my newest book frozen?

I downloaded Dan browns newest book (paid for preorder)

And it apparently started Download and it froze .

Says it is on paused?

I have tried everything I can find to fix it.

No luck for over 12 hours.

Cheers

iPad 2, iOS 6

Posted on May 14, 2013 11:32 PM

I have this question too

Q: Why is my newest book frozen?

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Helpful answers

by braden85,

braden85 May 17, 2013 8:26 AM in response to Paul whiting
Community Specialists

May 17, 2013 8:26 AM in response to Paul whiting

Hi Paul!

I have a couple of articles for you that can help you finish downloading your purchased book. The first is about resuming downloads in iTunes, but the steps should be the same for the iBookstore.

iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725

If that doesn't get the download started again, you will want to refer to this article about downloading past purchases:

Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519

Thanks for using the Apple Support Communities!

Cheers,
Braden
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