Latest Apple Printer Driver update breaks Xerox ColorQube printers

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Latest Apple Printer Driver update breaks Xerox ColorQube printers

After installing the latest printer driver software update for Mac OS X 10.6.8 my Xerox Color Qube 8570 printer no longer prints - instead all printing attempts fail with an error message in the printer queue window that says:

Error: /Library/Printers/Xerox/Filters/pstoxrps failed

and, when looking at the Console logs, there is a dump located in /Library/Logs/DiagnosticReports which indicates a SIGSEGV exception. I don't know if these drivers came from Xerox or Apple, but how do I uninstall this update so my printer can print again? (I want to remove it and install the latest drivers from Xerox, not from Apple).

Mac OS X (10.6.8)

Posted on May 15, 2013 8:06 AM

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Answer 1

May 16, 2013 12:02 AM in response to durket

durket wrote:

After installing the latest printer driver software update for Mac OS X 10.6.8 my Xerox Color Qube 8570 printer no longer prints - instead all printing attempts fail with an error message in the printer queue window that says:

Error: /Library/Printers/Xerox/Filters/pstoxrps failed

and, when looking at the Console logs, there is a dump located in /Library/Logs/DiagnosticReports which indicates a SIGSEGV exception. I don't know if these drivers came from Xerox or Apple, but how do I uninstall this update so my printer can print again? (I want to remove it and install the latest drivers from Xerox, not from Apple).

See Kappy's response in this thread: https://discussions.apple.com/thread/2582160?start=0&tstart=0

Drag the drivers to the trash and empty.

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