My sons ipod is frozen with the itunes symbol on it and the usb' cable pictured. I can't turn it off. Ive tried resetting it and the apple symbol appears but this picture reappears.
iPod touch (4th generation)
Hi kristafromnb,
Welcome to Apple Support Communities.
You can use this article to troubleshoot the symptom you're encountering:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Best,
Jeremy
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
ipod is frozen with itunes symbol on screen and picture of USB cable
