2 Replies Latest reply: May 18, 2013 9:42 AM by imobl
jfcnlm Level 1 Level 1 (0 points)

you are unable to continue with my activation at this time

  • sheila_m. Community Specialists Community Specialists (3,265 points)

    Hello jfcnlm,

     

    Congratulations on your new iPhone!  It sounds like you are getting an error when trying to activate it.  I found an article that provides steps on activating your iPhone:

    1. Restart the iPhone.
    2. Try another means of reaching the activation server and attempt to activate.
      • Try connecting to Wi-Fi if you're unable to activate using a cellular data connection.
      • Try connecting to iTunes if you're unable to activate using Wi-Fi.
    3. Restore the iPhone.

    If you receive an alert message when you attempt to activate your iPhone, try to place the iPhone in recovery mode and perform a restore. If you're still unable to complete the setup assistant due to an activation error, contact Applefor assistance.

     

    You can find the full article here:

    iPhone: Troubleshooting activation issues

    http://support.apple.com/kb/ts3424

     

    Thank you for posting in the Apple Support Communities.

     

    Best,

    Sheila M.

  • imobl Level 5 Level 5 (4,530 points)

    Is there a sim in the iPhone?

     

    Has the iPhone been jailbroken or modified to work with other

    than the original wireless provider?

     

    If you can get that far, what does it say when you look at

    Settings=>General=>About=>Carrier?