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distorted video

User uploaded file

This is a digital copy downloaded from I tunes.


User uploaded file


And this is the Itunes store. As you can see some of the images are messed up.


What's the deal?

Itunes-OTHER, Windows 7

Posted on May 15, 2013 8:14 PM

4 replies

May 18, 2013 8:14 AM in response to Community User

Hi mojo8899!


I have a couple of articles for you that can help you to troubleshoot the video issues you are seeing with iTunes on your Windows 7 machine. The first can be found here, and is about general video playback troubleshooting on your windows machine:


Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues

http://support.apple.com/kb/TS1718


If that does not resolve the issue, you may need to try uninstalling and reinstalling iTunes on your computer. That can be done by following the steps listed in this article:


Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

http://support.apple.com/kb/HT1923


Thanks for using the Apple Support Communities!


Regards,

Braden

distorted video

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