Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I selected and started reading a free edition of "Nicholas Nickelby" the other day and found it missing many chapters, each noted by the statement that an error occurred on that page. So, I bought the most expensive edition only to find the same missing c

How do I get a refund?!!!

iPad

Posted on May 16, 2013 5:09 AM

Reply
4 replies

May 16, 2013 5:11 AM in response to Spncer1138

Have you tried deleting the book from the bookshelf in the iBooks app on your iPad and then re-downloading it via the Purchased tab in the ibookstore in it ?


If it re-downloads in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that ibook and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).


Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

I selected and started reading a free edition of "Nicholas Nickelby" the other day and found it missing many chapters, each noted by the statement that an error occurred on that page. So, I bought the most expensive edition only to find the same missing c

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.