Previous 1 2 Next 20 Replies Latest reply: May 19, 2013 3:52 PM by Kappy
Desertfalcon Level 1 (0 points)

I just bought the new OS X 10.8 and downloaded but when I tried to install it on my computer Installation Failed and I got this message:

 

"OS X can't be installed on the disk Macintosh HD , because a recovery system can't be created."

 

I tried so many times but the same message comes out to me each time and when I restart the computer I am back to the same OS X installer and can't access my computer any more so I am really stuck I can't install the new OS X version and can't go back to the old OS X version or access my computer.

Please help

My computer is MacBook Pro 13"


MacBook Pro (13-inch Late 2011), Mac OS X (10.7.5), Trying to install the latest OS X
  • Kappy Level 10 (265,914 points)

    Do you have a Boot Camp partition? When you installed Lion did you use some other software to create a Recovery HD?

  • Desertfalcon Level 1 (0 points)

    I bought my system fully loaded with OS X 10.7.5 and Windows so I really don't know if a Recover HD was created or not or even where it is if it was created as I am not so familiar with OS X System.

    My system was doing great until I tried to upgrade it to OS X 10.8 and now I am stuck

  • Kappy Level 10 (265,914 points)

    OK. You have a Boot Camp partition which is why the issue. See the following:

     

    It seems the issue is that the space at the "bottom" of your available space when Lion installs it's partition is already occupied by BootCamp. The fix was to go into Disk Utility; Select your Hard Drive; Select Partition; Move the bottom of your main partition "up" a bit to create a space for Lion; close Disk Utility; Install Lion; once Lion is successfully installed, go back into Disk Partition and drag the bottom of your main partition back "down" to the bottom of the window.

     

    In your case use Disk Utility to "shrink" your OS X partition a little more than 1 GB.

     

    To resize the drive do the following:

     

    1. Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.

     

    After the main menu appears select Disk Utility and click on the Continue button. Select the hard drive's main entry then click on the Partition tab in the DU main window.

     

    2. You should see the graphical sizing window showing the existing partitions. A portion may appear as a blue rectangle representing the used space on a partition.

     

    PartitionTableinDU.png

     

    3. In the lower right corner of the sizing rectangle for each partition is a resizing gadget. Select it with the mouse and move the bottom of the rectangle upwards until you have reduced the existing partition enough to create the desired empty space. The space below the resized partition will appear gray. Click on the Apply button and wait until the process has completed. 

     

    Remember that you only need to shrink the OS X partition a little more than 1 GB. Now, when you try the Mountain Lion installation the installer will be able to make the Recovery HD.

  • Desertfalcon Level 1 (0 points)

    I opened Disk Utility, a new window came out which has the followings I'm this order:

    1 TB TOSHIBA MK1059gsm media

              Macintosh HD

    SuperDrive

    ------------------------------------------

    disk1

          Mac OS X Base System

     

    When I click on 1 TB TOSHIBA MK1059GSM Media the following information comes on the right side

    First Aid.   Erase.     Partition.         Restore

    If I click on Partition, the following comes out:

    Partition layout

    Current.                  Name: Macintosh HD

                                  Format: Mac OS Extended (Journaled)

                                  Size: 999.25

    All buttons are greed such as options .....Revert......Apply

    Information below:

    Disk Description: TOSHIBA MK1059gsm media.                 Total Capacity: 1 TB(1,000,204,886,016 Bytes)

    Connection Bus: SATA.                                                      Write Status: Read/Write

    Connection Type: Internal.                                                 Partition Map Scheme: GUID Partition Table

     

    If I click on Disk1, the following information:

    Disk Description: Apple disk image.                                     Total Capacity: 1.52 GB(1,524,250,624 Bytes)

      Connection Bus: Disk image.                                             Disk Write Status: Read/Write

                                                                                             Partition Map Scheme: Apple Partition Map

    All buttons on this page are greyed not clickable as well as when clicking on Mac OS Base System

     

     

    So there is no way of changing anything here, what should I do?

  • Kappy Level 10 (265,914 points)

    Would you snap a pic of the DU display please? Press COMMAND-SHIFT-4 then use the crosshairs to select the portion of the screen to snap. The pic should be saved on your Desktop. Then post it here using the camera icon you will see in the message editor's toolbar.

     

    Screen Shot 2013-05-16 at 6.40.27 PM.png

  • Desertfalcon Level 1 (0 points)

    I TRIED TO DO THAT BUT I DON'T KNOW HOW TO TAKE A SNAP PIC OF THE SCREEN..........CAN YOU TELL ME HOW AND WHICH BUTTON TO PRESS TO TAKE THE SNAP

  • Kappy Level 10 (265,914 points)

    Please stop with the All Caps. I did explain what to do:

     

    Press COMMAND-SHIFT-4 then use the crosshairs to select the portion of the screen to snap. The pic should be saved on your Desktop. Then post it here using the camera icon you will see in the message editor's toolbar.

  • Desertfalcon Level 1 (0 points)

    I went to DU after pressing Command-R but when there I tried to press Command Shift -4 but nothing happened so I can't have a snap shot of my DU.

    The Command Shift -4 works fine from my computer desktop though.

  • Kappy Level 10 (265,914 points)

    You need to do this while running in OS X, not from the Recovery HD.

  • Desertfalcon Level 1 (0 points)

    How to go to D U from desktop? How can I open DU when running from OS X?

  • Desertfalcon Level 1 (0 points)

    Screen Shot 2013-05-18 at 1.00.31 AM.png

  • Kappy Level 10 (265,914 points)

    There you go!

     

    You have a Fusion Drive setup on this computer? You have a MacBook Pro that has 10.7.5 installed, so this Fusion Drive setup did not come from Apple. Whatever you have it is encrypted. You cannot make any modifications until you disable the encryption.

     

    Are you sure the computer doesn't already have Mountain Lion installed as opposed to Lion? Mountain Lion supports a fully encrypted drive. Fusion Drives aren't available on laptops, only on the iMacs at present.

  • Desertfalcon Level 1 (0 points)

    Screen Shot 2013-05-18 at 1.40.15 AM.png

  • Desertfalcon Level 1 (0 points)

    So what to do now? How can I update my OS X?

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