1 Reply Latest reply: May 18, 2013 2:53 PM by sheila_m.
Jilly13 Level 1 (0 points)

After being in my pocket all day while I was outside planting, my iPhone was at 1% charge.  I don't believe it could have gone that low and wonder if the heat had an effect on it.  After plugging it in to charge, I noticed it was not getting better.  After a couple of hours now, it is just the small red mark with a lightning bolt but I'm not able to turn it on at all.  Any suggestions on next steps?


iPhone 4S
  • sheila_m. Community Specialists

    Hello Jilly,

     

    It is impossible to use your iPhone if it is not charging, so I definitely understand your concern. I found an article that addresses charging issues on the iPhone:

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

     

    For the issue your iPhone is having, I would follow the steps under "Battery does not charge from the USB power adapter" and continue with "iPhone displays the low-battery image and is unresponsive" if it's still not working. 

     

    I hope this helps, and happy gardening!

     

     

    Best,

    Sheila M.