HT201610: About iTunes library files
Learn about About iTunes library files
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Helpful answers
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May 16, 2013 8:55 PM in response to nubiangoddessxby RubyenMcC,Mac sure that on your bottom dock, the blue 'light' isn't under iTunes. Meaning you may need to right click and quit iTunes while it's consolidating. Not sure if this will fix it, but that is my best guess.
The other option, is for you to manually locate the iTunes Folder, and drag and drop it into your External hard drive.
Here is another support page that may help.