HT1320: Reset your iPod
Learn about Reset your iPod
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Helpful answers
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May 19, 2013 7:41 AM in response to celebre777by Delgadoh,Hey celebre777,
I'd check out this article, it sounds like you might have experienced a similar situation:
http://support.apple.com/kb/TS1373
If that matches your situation, within that document there are steps to resolve the issue.
If that isn't the specific issue you're encountering, the following document can help you if your iPod does not appear in iTunes:
iPod not recognized in 'My Computer' and in iTunes for Windows
http://support.apple.com/kb/TS1369
Hope that helps,
David
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May 27, 2013 10:03 AM in response to Delgadohby celebre777,Hi David
Thank you so much. I'm going to give it another try now and will let you know if it resolved the problem.
Best regards
Abby