1 Reply Latest reply: May 17, 2013 5:37 AM by lllaass
08tnc Level 1 (0 points)

When I need to shut down my iPod touch it doesn't. I press the lock button and the home button together but it doesn't give me the " slide to power off" screen instead it just turns black and then about two seconds later the apple lights up and the iPod turns on again! How do I keep my iPod shut off?! Please help


iPod touch, iOS 6.1.3
  • lllaass Level 10 (175,680 points)

    Try:

    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Reset all settings      

    Go to Settings > General > Reset and tap Reset All Settings.

    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

    - Restore from backup. See:                                 

    iOS: How to back up           

    - Restore to factory settings/new iOS device.

    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

    Apple Retail Store - Genius Bar