Previous 1 2 3 4 Next 51 Replies Latest reply: Sep 25, 2013 8:49 AM by bennettfromwooster Go to original post
  • neilbaldwin Level 1 Level 1 (0 points)

    I've gone back to 11.0 and so far not a single crash in 24 hours.


    Luckily I had the .DMG for it as it seems you can't actually directly download iTunes anymore from Apple's Download section. I get to the page with the Download button but when I click that I just get a "Thank you for downloading iTunes" page but no download.


    If anyone else needs 11.0 I could make it available via Dropbox.


    Couple of things though:


    1) The installer for 11.0 won't allow you to install as you have a newer version so you need to manually delete your old version of iTunes in Terminal:


    cd /Applications

    sudo rm -rf


    2) Then when you install 11.0, it will complain that your library (iTunes Library.itl) cannot be opened because it was created with a newer version of iTunes.


    However, in your ~/username/Music/iTunes/Previous iTunes Libraries/ folder, iTunes periodically backs up the database so I was able to just delete the current 'iTunes Library.itl' file and replace it with the most recent backup .itl (just case of copying the backup file and removing the appended date from the file name)

  • kuduboet Level 1 Level 1 (45 points)

    While tempting, very tempting, I am hoping Apple will get their act together on this one rather than me having to go backwards, maybe they are holding out for WWDC although I don't think we'll see 10.9 until later in the summer, so I hope I don't have to wait until then for a fix or I will be doing this.

  • robert115 Level 1 Level 1 (0 points)

    After trying most of the fixes suggested here I contacted Apple Support, and the tech walked me through a fix that involved clearing the RAM on my iMac (OS 10.6.8) and going through some typed inputs I don't clearly understand but, the upshot was the problem has been resolved.  He told me that they did not yet have enough error reports to identfy this crashing as a system problem, but he comletely understood what was going on.  Also, when I explained the problem, they waved the tech fee, as I was out of warranty.


    Thank you Apple...and Tim (the tech)

  • kuduboet Level 1 Level 1 (45 points)

    Glad it worked out for you, I have 10.8.3 so not sure if that makes a difference and I am guessing you don't have the typed inputs saved anywhere, maybe I will try to call Apple Care this week.

  • robert115 Level 1 Level 1 (0 points)

    I don't remember the exact procedure -- there were several stepa and I believe they vary according to the model of computer.  Sorry I can't be more helpful.  I know the crashing is frustrating, but I think contacting tech support is the best way to go -- worked for me!


    Good luck.

  • Tom Perkins Level 1 Level 1 (90 points)

    Has anyone tried resetting the PRAM (command-option-P-R on startup)?  I just restarted and did this.  If it works (or not), I will report back.

  • JonBasher Level 1 Level 1 (0 points)

    Have tried, disk repair, repaired permissions, tried Onyx, tried a PRAM reset, tried just about everything, still it is crashing !

  • robert115 Level 1 Level 1 (0 points)

    Yes, I believe that was among the instructions the Apple tech gave me which fixed the problem.  However, he also told me to first unplug the computer for 15 seconds, then plug it back in, wait five seconds, followed by the keyboard strokes you describe at the same time you start up the machine. 


    I've had no problems since I did that.  Thanks for helping me recall the steps he put me through.

  • robert115 Level 1 Level 1 (0 points)

    Jon, check my earlier reply.  It worked!  I finally called aApple Support to ge this info.  Good luck!

  • JonBasher Level 1 Level 1 (0 points)

    thanks robert, have gone through the steps, fingers crossed eh !

  • cdarville Level 1 Level 1 (0 points)

    Yep, I'm having this same problem since installing the latest version of iTunes (11.0.3). It's happening with greater regularity now, too. At first, iTunes would crash only when it was idle (no music playing - just the software open on the desktop) but now, it's crashing while songs are playing.


    I'm posting just to show that others are experiencing these problems; I'll try some of the solutions that others have shared. Thanks everyone!

  • JonBasher Level 1 Level 1 (0 points)

    I have repaired permissions, done an SMC reset, PRAM, Onyx, and switched off WiFi sync and so far it hasnt crashed. Running on Core Duo, 10.6.8 can only do 32 bit mode


    Fingers crossed !

  • Gatchaman Level 1 Level 1 (5 points)

    Turning off wifi sync fixed my problem.

  • neilbaldwin Level 1 Level 1 (0 points)

    Anyone tried 11.0.4 yet? There's mention in the release notes that it addresses a crash to do with WiFi sync but I'm holding off for the time being. I'll wait for someone braver

  • class77 Level 1 Level 1 (0 points)

    I updated mine yesterday and kept it on all night. So far, everything has been solid with no crashes. I'm not an expert, but so far so good