"You can't open the application iTunes because it is not supported on this type of Mac"

Question

Level 1

6 points

"You can't open the application iTunes because it is not supported on this type of Mac"

Yesterday, Software Updater has installed something which required me to "close iTunes in order to complete the installation" - I can only assume it was an iTunes (or related) update?

Now when I try to open iTunes, a window appears, stating: "you can't open the application iTunes because it is not supported on this type of Mac".

I have a Macbook (late 08) and am running 10.6.8

I'm conscientious about keeping my software & apps up to date, so it should only be something very recent & I assume fairly minor...

Any ideas??

iPad

Posted on May 17, 2013 1:10 PM

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Answer 1

mende1

Level 10

93,538 points

May 17, 2013 1:12 PM in response to squeegypop

As you used Software Update to install the most recent iTunes version, I suppose you installed iTunes 11.0.3. This update was released yesterday, and it looks like it was damaged, so download and install iTunes 11.0.3 again from the Apple site > http://support.apple.com/kb/DL1614

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Answer 2

squeegypop Author

Level 1

6 points

May 17, 2013 1:20 PM in response to mende1

Oops...forgot to mention that...I've tried that already, but when I try to open the file, a window appears stating: "The following disk images could not be opened" Image: "iTunes11.0.3.dmg" Reason: "not recognised"

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Answer 3

squeegypop Author

Level 1

6 points

May 18, 2013 3:33 PM in response to squeegypop

To anyone else who may have experienced this problem (I doubt that I'd be the only one):

Over the past couple of days I have left my Macbook sitting idle for extended periods, put it to sleep, & also shut it down.

This morning I tried to reinstall the same download that didn't work a couple of days ago & it has been recognised, installed & seems to run just fine - playing right now I'm happy to say!

I suggest you try doing the same: ie. leave your machine sitting idle till it sleeps & shut it down, before you try the reinstall.

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