1078 Views 1 Reply Latest reply: May 31, 2006 7:46 PM by Allan Sampson
The Tiger retail install package is not the same as the Tiger install package that ships with an Intel Mac.
Since Intel Macs are new and all ship with Tiger pre-installed, the Tiger retail install package is for PPC Macs only since there is no reason for Apple to supply a retail version that is compatible with Intel Macs. The next OS X version when released (retail install package) will be compatible with both PPC and Intel Macs or provided separately for each.
The install package that ships with a new Mac purchase is very important and should be kept in a safe place. For one and a very important reason, it includes all additional software provided with the new Mac purchase that is not included with a Tiger retail install package.
Your neighbor needs to contact AppleCare or visit the local Apple Store and request a replacement Tiger install package that shipped with this Mac. Although not provided for free, the cost will probably include covering shipping and handling only but I don't speak for Apple.