Previous 1 2 Next 15 Replies Latest reply: Mar 4, 2007 11:33 AM by davo123
Bob Smith17 Level 1 (55 points)

i just got my macbook today, black bto 1gb ram, 120gb hdd. the first disc i put in was microsoft office to install. the problem is the disc wont eject. ive tried using the eject button on the keyboard, dragging the disc to the trash bin, rebooting holding down the mouse button the whole time. every time the disc attempts to eject but doesnt and revs up again, loading the disc so it shows up mounted on the desktop again. any help greatly appreciated, applecare is closed right now and my apple store genius bars are full for the night.


macbook rev a 2.0ghz black 1gb ram 120gb hdd, Mac OS X (10.4.6)
  • Michael Tirta Level 5 (7,650 points)
    try to simulated initialize or burn the cd process, luckily it will said the disk cannot be write and give you the option to eject it.

    It work before on my brother iMac G5.

    If this tried to eject but fail and your cd still stuck, could be the mechanism that kick the cd out is fail.
  • Bob Smith17 Level 1 (55 points)
    still no luck, goin to apple store tomorrow cuz theyre closed now. any tips before then would be helpful, ill post what the mac genius says tomorrow. thanks
  • Imola Level 2 (395 points)
    Try this, flip your MacBook upside down then hit the eject key.

  • Bob Smith17 Level 1 (55 points)
    tried that too, no luck. how ironic its a microsoft disc, office 2004. lol
  • Bob Smith17 Level 1 (55 points)
    went to apple store today, and turns out the drive is misaligned. gotta either check it in with them to have them repair but the store is really busy this time of week so they suggested to call applecare and ahve em replace it. thanks for the tips everyone
  • didaz Level 1 (0 points)
    For my macbook, it's just the eject button that won't work.
    the disc pretends it's coming out, and then just reloads onto the computer again.
    fortunately, draggin it to the dock ejects it.
    that said, i'd like my brandspanking new book to be working perfectly!

    clues anyone?

    or should i just call apple up?
  • Peachy Level 2 (285 points)
    even though the drive is misaligned, did you try holding down the EJECT key while rebooting ???
    if you have Toast Titanium or another burning app, you should get it to force eject the CD from the drive.
    good luck.
  • Bob Smith17 Level 1 (55 points)
    yup, tried that too holding down during reboot. i saw a genius yesterday at my apple store and the drive is misaligned. he said it would take few days to repair it cuz of the backup of repairs waiting to be fixed at the store and suggested i call applecare to get a replacement since it was a day old and the first disc i put in the comp. the lady this morning from applecare was really nice and issued a replacement comp also because it turns out there were problems with the pmu when the genius was tryin things out at the store. new macbook gonna be here next week and i just return them the one i have now, all shipping reimbursed and paid for. as for the post above this that says it trys ejecting and makes the sound, then remounts, that noise is actually the eject prongs hitting the inner casing, the reason for its misalignment. hope that helps you all. thanks for the tips.
  • zackattack Level 1 (0 points)
    just to add to the topic, i have a white 2.0 ghz 1GB ram, 100 hard drive, same problem, they are sending a new computer, and the software that is STILL stick in the optical drive. good luck to everyone else who has this problem, just remember, be patient
  • Bob Smith17 Level 1 (55 points)
    got replacement macbook delivered, no problems now, drive is properly aligned. prolly just rushed production cuz of high demand.
  • retrojet1 Level 1 (0 points)
    This is a heads up for those who use Apple optical drives., particularly slot loading drives. Recently I found that some dvds provided by a home study company were 1.12mm in thickness while Apple requires disks be 1.2 to 1.5mm thick.< <a class="jive-link-external-small" href="http://">>The thinner dvds would not eject properly from my MacBook and their use voids the Apple warranty. The workaround for my disks was applying a commercial label which brings them up to spec. I guess I'm going to have to use my digital caliper to check new disks from now on.
  • CurryJM Level 1 (0 points)
    This same situation happened to me with my new MacBook. I got a Family Guy DVD stuck in the drive. The first time it happened I figured it was a fluke. I banged it around a little bit and it came out. I thought everything would be fine. Man, was I wrong. The second time the DVD remained stuck. It would not come out. The computer would try to eject it with no success.

    So, since I am a U.S. Marine stationed in West Africa, getting my MacBook back to Apple for repair wasn't so easy. The first thing I did was DHL my MacBook to a friend in the states so he could take it to an Apple Store for repair. It seemed pretty straight forward. The only issue was I would have had to wait for a long time to use my new MacBook again. I was willing to make the sacrifice.

    Well DHL thought it would be a good idea to smash my lap top into bits before delivering it. So instead of just a stuck DVD I had a smashed laptop to deal with. I was a little furious. So, I had to make a claim with DHL which they told me could take up to 90 days. So I just went ahead and bought a new MacBook and I'm still waiting for my claim from DHL to go through.

    I hope my new MacBook doesn’t have the same problem. If it does I’m just going to get a PC and I HATE PC’s. But they are cheaper.

    Bottom line: There seems to be a problem with many of the DVD drives on the MacBooks. I just might use an external one.
  • nort. Level 1 (0 points)
    check this article:
  • AbsoluteXero Level 1 (0 points)
    I had the same problem twice. What I did was leave the computer on for 10-15 minutes. After that it restarts and the disc will be ejected. I was about to sent my MBP to the apple centre the next day. Luckily when it failed to boot the first time, i left it running while i went and looked for a solution online using my other computer. When I got back the computer had ejected the disc for me.

    So i suggest you try waiting for 10-15 minutes and see if your MBP restarts and spits out your disc. In this case good things come to those who wait.

    Hope this helps!
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