5 Replies Latest reply: May 17, 2013 9:34 PM by gilbertfromco Branched to a new discussion.
gilbertfromco Level 1 (0 points)

My iPad mini was frozen in an app. I rebooted by pressing the home button and sleep button at the same time. However, it won't turn on. It is stuck in the power up screen, with the apple. It won't go past this. Please help.

 

Thanks...


iPad mini Wi-Fi + Cellular (MM)
  • Diavonex Level 9 (66,545 points)

    Try a reset a few more times.

     

     

    Hold the Sleep and Home button down until you see the Apple logo.

     

     

    Data will not be affected.

  • gilbertfromco Level 1 (0 points)

    Yes. I tried that. Unfortunately, it didn't help at all. It still is stuck on the apple. I can get it to turn off that way, but when it reboots it won't go past the apple.

  • Diavonex Level 9 (66,545 points)

    If the reset doesn't work, you may have to force iPad into Recovery Mode:

     

    1. Turn off iPad. Press and hold the Sleep/Wake button for a few seconds until the red slider appears, slide to turn off.

     

    2. Connect USB cable to computer; leave the other end alone

     

    3. Press and hold the Home button down and connect the docking end of cable to iPad

     

    4. Continue holding the Home button until you see the "Connect To iTune" screen

     

    5. Release the Home button

     

    6. Open iTune (make sure you have the newest version of iTune)

     

    7. You should see "iTunes has detected an iPad in recovery mode"

     

    8. Use iTune to restore iPad

     

     

    Note: You need to be patient and repeat the above many times to recover your iPad

  • gilbertfromco Level 1 (0 points)

    I will give this a try, and let ya know if it works. Thanks.

  • vmares Level 1 (30 points)

    Just a heads up on recovery mode and restore, that will erase all data on the iPad, just a warning. Not much you can do, because of the state it is in. So the only resolution is to recovery and restore.

     

    if you had back ups, use these links

    iOS: how to back up http://support.apple.com/kb/ht1766

     

    I would try icloud first, because you can only restore from back-up using icloud during setup,

    and if there is not and icloud backup then use itunes to restore from back up,

     

    if you do not have any back ups then the information is lost.

    but this link will help for the future on how to back up your ipad mini.

    hope this helps.