pfan82

Q: iTunes will not connect to Airplay - "network connection timed out"

I have Windows 7. My PC is connected to an Airport Express 802.11n (1st generation). My stereo is connected to an Airport Express 802.11n (2nd generation). My PC runs the most recent version of iTunes (11.0.3). Until I updated iTunes today, I had no problem streaming music through iTunes to my stereo. Now, nothing. When I attempt to play a song over Airplay, the song does not play/progress. Both of the Airport Expresses are fully up-to-date as well.

 

The problem is not the 2nd generation Airport Express because I am able to stream music from YouTube on my iPhone to the 2nd generation Airport, which is connected to the stereo, and listen to the song over my stereo. Thus, I believe the problem is how the new version of iTunes (run on Windows 7) and my 1st generation Airport Express are communicating.

 

Now when I try to play a song in iTunes through the stereo, an Airplay dialog box pops up with a green progress bar that loads and loads and loads, never completing, saying "Cannot connect to (the 1st Generation Airport)"

 

Then another box pops up that says: An error occured while connecting to the Airplay device. The network connection timed out.

 

Today is the day the music died

 

Any ideas? Do I have to buy a new Airport?

Windows 7

Posted on May 17, 2013 11:23 PM

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Q: iTunes will not connect to Airplay - "network connection timed out"

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  • by pfan82,

    pfan82 pfan82 May 18, 2013 10:14 AM in response to pfan82
    Level 1 (0 points)
    May 18, 2013 10:14 AM in response to pfan82

    Update: I uninstalled and reinstalled iTunes twice, but that didn't do the trick either. I also spoke with Apple Care, who was also stumped. They think it might be a hardware issue (but were probably just giving up on working with me because I haven't paid the $50). Still seems awfully coincidental that my Airport (1st Gen - about 4 years old) would stop being able to stream music through iTunes simultaneously with the iTunes update...

     

    Anybody have any suggestions?

  • by Judge031064,

    Judge031064 Judge031064 Jul 8, 2013 12:36 PM in response to pfan82
    Level 1 (0 points)
    Jul 8, 2013 12:36 PM in response to pfan82

    I had the same issue and got the same error connecting to my iHome iW1 wireless speakers after upgrading from iTunes v10 to v11 running Windows 7 x64. After troubleshooting, it looks like a Firewall issue with the latest version of iTunes. If I disable the Windows Firewall, Airplay connects to the wireless speakers without a problem. I have tried enabling the recommended ports but no luck yet. It only works if I disable Windows Firewall, which is not acceptable obvisously.

  • by Vernon Alexander,

    Vernon Alexander Vernon Alexander Jul 8, 2013 1:08 PM in response to pfan82
    Level 2 (450 points)
    Jul 8, 2013 1:08 PM in response to pfan82

    Have you considered reverting to the older version of iTunes? I mean, if it was doing everything you needed it to do without any problems it's probably  best to let things stand.

     

    Have you considered installing Windows 8?

     

    You may need to do a hard reset on your AirPort Express(ses).

     

    And,  in my opinion mixing PC and Apple products together, Fugeddaboutit

  • by Judge031064,

    Judge031064 Judge031064 Jul 8, 2013 2:14 PM in response to Vernon Alexander
    Level 1 (0 points)
    Jul 8, 2013 2:14 PM in response to Vernon Alexander

    I will have to restore a backup copy of my iTunes library to downgrade from v11 back to v 10 because the two are not compatible.

     

    It also has nothing to do with the version of Windows. The problem has been reported with both Windows 7 and Windows 8.

     

    It stopped working because of a change in iTunes and has nothing to do with Apple vs. Windows but Apple needs to either fix tghe issue in v11 of iTunes or release what changes need to be made to the Firewall settings.

     

    Apple OS users are also reporting similar issues related to Firewall settings and IPv6.

  • by Jon_Duffy,

    Jon_Duffy Jon_Duffy Aug 15, 2013 11:41 AM in response to pfan82
    Level 1 (0 points)
    Aug 15, 2013 11:41 AM in response to pfan82

    Try going to Preferences -> security and privacy->  Firewall -> then Firewall options,

     

    see if itunes is listed as blocked in the list

    and if it is, Toggle it. Worked for me.

    Screen Shot 2013-08-15 at 19.23.57.png

  • by Dr Dolittle,

    Dr Dolittle Dr Dolittle Aug 30, 2013 11:51 PM in response to pfan82
    Level 1 (0 points)
    Aug 30, 2013 11:51 PM in response to pfan82

    I found this on a forum and it has just worked for me (Windows Vista, iTunes 11.0.5.5) (and on previous ocassions). I have a Sony laptop.

     

    - Open the “Control Panel.”

    - Under “Security” click on “Allow a program through Windows Firewall.”

    - Press continue.

    - A new window will appear.  Near the bottom middle, click on “Add port.”

    - Under name, type in “iTunes” – I don’t think the name really matters but this is what I have been doing, and it has worked.

    - Under port number, enter 6002.

    - Finally, make sure you choose “UDP” instead of “TCP”.

    - Click OK.  Try connecting to your remote speakers in iTunes or starting up a tune.

  • by Kevin R_South Africa,

    Kevin R_South Africa Kevin R_South Africa Nov 20, 2013 3:00 AM in response to pfan82
    Level 1 (0 points)
    Nov 20, 2013 3:00 AM in response to pfan82

    Hi

     

    Have a look at changing the port setting from the MS forum:

    http://windows.microsoft.com/en-za/windows7/open-a-port-in-windows-firewall

     

    I had an issue connecting to my Marantz Airplay receiver...I changed the port to TCP instead of UDP and it works like a charm

  • by Lord Harding,

    Lord Harding Lord Harding Nov 26, 2013 1:33 AM in response to Dr Dolittle
    Level 1 (4 points)
    Nov 26, 2013 1:33 AM in response to Dr Dolittle

    I had this problem connecting my Windows 7 PC to my Cambridge Audio Minx Air speakers. Airplay worked fine via iPhone and iPad but not via iTunes on Windows, kept getting network time out and I could only solve it by rebooting my modem each time (very annoying).

     

    On Windows 7, your tip to change the iTunes from TCP to UDP worked first time, great!

     

    For windows 7 users follow this:

     

    Control Panel -> Windows Firewall -> Advanced Settings -> Inbound Rules

    Find iTunes in the list and click on Properties

    In Protocols and Ports tab, change TCP to UDP. I had Local and Remote ports set to 'All Ports' and I didnt' change this.

     

    Restarted iTunes and connected to the speakers first time.

  • by Highlander61,

    Highlander61 Highlander61 Dec 22, 2013 3:19 AM in response to Dr Dolittle
    Level 1 (0 points)
    Dec 22, 2013 3:19 AM in response to Dr Dolittle

    Thanks Dr Dolittle

     

    For me it was the missing UDP port 6002 in my firewall on Windows 7 (using ESET Smart Security).

     

    Now I can use Airplay with the latest iTunes on Windows 7.

  • by gregjp,

    gregjp gregjp Sep 11, 2015 2:43 PM in response to Lord Harding
    Level 1 (0 points)
    Sep 11, 2015 2:43 PM in response to Lord Harding

    Like you,  I just made the TCP to UDP change.  I didn't change the ports.  Now it works fine.  It is a bit frustrating that this occurred right after an iTunes upgrade.  Another laptop that has not been upgraded to the latest iTunes version has been using Airplay seamlessly all along.  It's asking a lot on Apple's part to have to dig down so far into firewall settings to make things work.  But at least they do now.  Thanks to all for the suggestions.