my ipod classic has a large red x with a circle around it on the screen and won't turn on or reset.??

my ipod classic has a large X with a circle around it on the screen, and it won't turn on or reset for me?????

iPod classic

Posted on May 18, 2013 10:09 AM

Reply
2 replies

May 20, 2013 9:28 AM in response to christopher321

Hey Christopher,



You've come to the right place! The following article will provide you with more information:


iPod Displays a Red "X" Icon

http://support.apple.com/kb/TS1463



User uploaded file

Restore iPod from Disk Mode

- Disconnect iPod from your computer.

- Manually put iPod into Disk Mode.

- Open the latest version of iTunesand connect iPod.

- Restore iPod.



Setup Service for iPod

If you cannot force your iPod into disk mode and restore it, then your iPod may need service. Click one of the links below to setup an iPod Service Request online or make a reservation at the Genius Bar before visiting your local Apple Retail Store.


Apple Retail Store


iPod Service Request Online


Thanks,


Matt M.

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my ipod classic has a large red x with a circle around it on the screen and won't turn on or reset.??

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