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Can't backup my files to computer it shows disconnected to iphone after running a while, what should I do now?

i have trying many time to backup my iphone to computer but didn't work after all.

It keep showing disconnected to iphone after running a while. Both my computer and iphone are in latest ios.

I can't even backup iclound into my computer neither, it showed disconnected as above.

Please help to rescure it. Thank you.

iPhone 4S, iOS 6.1.3

Posted on May 18, 2013 10:21 AM

Reply
1 reply

May 20, 2013 9:31 AM in response to Tingtingflin

Hey Tingtingflin,



It sounds like the USB connection may be timing out, or we are having more general issues with backing up your iPhone 4S. For more information, I have included three relevant articles for your review:


iOS: Troubleshooting USB connection

http://support.apple.com/kb/TS1286


iOS: Troubleshooting backup issues in iTunes

http://support.apple.com/kb/TS2529


iTunes for Windows: Device Connectivity Tests

http://support.apple.com/kb/HT1369



Thanks,


Matt M.

Can't backup my files to computer it shows disconnected to iphone after running a while, what should I do now?

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