Q: I lost my files that I purchased on iTunes when my computer crashed, do I have to buy them again?

My computer has been crashing lately, to the point where as soon as it finished starting up, it would crash again. The only thing that could be done was the factory reset. It fixed my computer, but I lost files that I purchased on iTunes (the movie Pollock and two episodes of Code Monkeys). Is there any way I can get them back, without having to buy them again? I really hope so, it'd be unfair to have to buy them again, when I have records showing that I bought them. Please help!

iPod classic, Windows 7

Posted on May 18, 2013 4:16 PM

I have this question too

Q: I lost my files that I purchased on iTunes when my computer crashed, do I have to buy them again?

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by Niel,

Niel May 18, 2013 4:18 PM in response to Avery1994
Level 10 (314,476 points)

Mac OS X

May 18, 2013 4:18 PM in response to Avery1994

It depends on what country you're in. The free redownloads available through iTunes in the Cloud shouldn't be considered to be a substitute for backing up your purchases.

(82922)
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by Avery1994,

Avery1994 May 18, 2013 4:24 PM in response to Niel
Level 1 (0 points)

May 18, 2013 4:24 PM in response to Niel

I did not have them in the Cloud though (stupid, I know). Is there anything else I could try?
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by Niel,

Niel May 18, 2013 4:27 PM in response to Avery1994
Level 10 (314,476 points)

Mac OS X

May 18, 2013 4:27 PM in response to Avery1994

If they weren't automatically put there, click here and request assistance.

(82925)
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by mododavid,

mododavid Jun 3, 2014 12:55 PM in response to Niel
Level 1 (0 points)

Jun 3, 2014 12:55 PM in response to Niel

OMG, Niel. You're a Godsend. My harddrive crashed on my Macbook Pro (dropped it), and I thought I lost everything, but not only did the cloud have all my songs, it had every song I've ever bought. I had forgotten that I even bought some of those songs (which I lost years ago when my super old iBook bit the dust.) THANK YOU SO MUCH!!
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Q: I lost my files that I purchased on iTunes when my computer crashed, do I have to buy them again?

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by Niel,

by Avery1994,

by Niel,

by mododavid,

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