How to fix iTunes error 3014 when upgrading iPhone firmware

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Level 1

7 points

How to fix iTunes error 3014 when upgrading iPhone firmware

Please helpme with this error. I purchased my iPod touch months ago and configured it perfectly. I decided to update it with my latest purchases from my iPhone 4G. I synced my iPhone successfully. When I went to sync my iPod Touch it just shows a picture of the USB cable pointing to iTunes. When I try to restore I get the message above. PLEASE PLEASE PLEASE HELP ME!!!

iPod touch, iOS 6.1.3, TRYING TO SYNC WITH ITUNES

Posted on May 18, 2013 4:54 PM

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Answer 1

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lllaass

Level 10

210,411 points

May 18, 2013 4:58 PM in response to QEM335

Unable to contact the iOS software update server gs.apple.com

Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:

Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.

The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.

Apple Retail Store - Genius Bar

3014

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