dralice
Level 1 (0 points)

Q: connect to cox how

My iPhone connects easily and quickly to my AT&T wi-fi, but I cannot connect my home Cox network wi-fi, even after resetting wi-fi connections. 

iPhone 4, iOS 6.1.3

Posted on May 18, 2013 8:50 PM

Close
dralice

Q: connect to cox how

  • All replies
  • Helpful answers

  • by judysings,

    judysings judysings May 21, 2013 6:46 AM in response to dralice
    Community Specialists
    May 21, 2013 6:46 AM in response to dralice

    Hi dralice,

     

    The troubleshooting steps for connecting to Wi-Fi are listed in the article below.

    Follow them in order and hopefully this will resolve your issue:

     

    iOS: Troubleshooting Wi-Fi networks and connections

     

    Basic troubleshooting

    • Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
    • Verify that you are in range of your Wi-Fi router or base station.
    • Confirm that your Wi-Fi router and Cable/DSL modem are connected to power and turned on.
    • Check whether other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    • Update your Wi-Fi router to the latest firmware.
      • For AirPort Base Stations, refer to this article for information about firmware updates. For third-party Wi-Fi routers, check the manufacturer's website for details on updating your firmware.
    • Restart your iOS device
      • Hold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.

    If you are still experiencing a Wi-Fi issue after trying the above, choose the symptom below that closely matches your issue:

     

    If you're unable to locate a nearby Wi-Fi network

    • Check to see if the network is available by tapping Settings > Wi-Fi and choose from the available networks listed there. Note: It may take a few seconds for the Wi-Fi network name to appear.
    • Wi-Fi networks configured as closed or private do not broadcast the network name to Wi-Fi devices.
      • Join a closed or private network by tapping Settings > Wi-Fi > Other and entering the Wi-Fi network name, security, and password.
    • Try restarting your Wi-Fi router by turning it off and then on again.
      • Note: If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    • Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
      • Note: This will reset all network settings, including passwords, VPN, and APN settings.

     

    I hope this helps ....

     

    - Judy