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nothing happens after password entered when prompted

Trying to install new software, prompts for password then nothing happens. Also under privacy & security I tried to unlock an area to change some commands, I put the password in & then nothing happens? Please help......

iMac, Mac OS X (10.7)

Posted on May 19, 2013 2:02 AM

Reply
2 replies

May 22, 2013 4:53 PM in response to BDAqua

Thanks BDAqua.

I ended up ringing Apple support before your reply. We tried everything they could think of, recovery mode. reset password etc etc but when we did this I couldn't log into my account at all. In the end a senior supervisor spoke with me our last effort was to reinstall Lion with fingers crossed this would fix it & it did. They hadn't come across my problem before to the extent it went to.

Thoroughly recommend Applecare insurance where all else fails.

nothing happens after password entered when prompted

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