6 Replies Latest reply: May 19, 2013 6:26 AM by mahajra
mahajra Level 1 Level 1 (0 points)

Hi,

 

I bought factory unlocked Iphone 5 from US in Dec 2012. I came back to India few days ago and accidently iphone's screen got damaged.

The phone is under limited hardware warranty with no extra apple care plan. I talked to Apple care in India and they say they cannot replace my damaged phone even if I pay to them

 

Can you please let me know the procedure as on how shall i get my damaged Iphone5 replaced , can i ship it to directly to Apple or do I need to ship it to some of my friend in US or do I have to follow some other procedure?

 

Please suggest.

 

Thanks,

Rahul


iPhone 5, Damaged Screen
  • Allan Sampson Level 10 Level 10 (123,365 points)

    Accidental damage is not covered under Apple's standard one year warranty.

  • mahajra Level 1 Level 1 (0 points)

    Hi,

     

    Yes, I know that, I just want to know whether Apple can take my phone, charge me something and give me a un damaged phone, is that possible?

  • Allan Sampson Level 10 Level 10 (123,365 points)

    Apple has an out of warranty or not covered under the warranty "repair" price, which pays for an exchange at a discounted price off the retail sales price.

     

    If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.

    iPhone modelOut-of-Warranty Service
    iPhone 5$229
    iPhone 4S$199
    iPhone 4, iPhone 3GS,
    iPhone 3G, Original iPhone
    $149

    Apple reserves the right to determine whether or not your iPhone is eligible for Out-of-Warranty service. iPhones that are repaired or replaced have a 90-day limited hardware warranty or assume the remainder of your standard warranty or AppleCare service contract coverage, whichever is longer.

     

    Apple will not accept a shipment from India. You will need to ship the iPhone to someone you know in the U.S. who can take it to an Apple Store for you. If Apple approves the exchange, this person must ship the iPhone back to you.

  • mahajra Level 1 Level 1 (0 points)

    Thanks for your reply.

     

    In  case I ship my phone to my friend in US, does he has to produce some ID proof of mine or its fine for him to just take phone with full box and accessories to Apple store and let them determine what needs to be done.

    In addition, In case Apple suggests to replace my phone with an undamaged one, will that be a brand new phone or re-furbished and will it be given on the spot in the Apple store itself?

     

    Thanks,

    Rahul

  • Allan Sampson Level 10 Level 10 (123,365 points)

    You're welcome.

     

    If you have the receipt to include with the shipment to your friend, it won't hurt but shouldn't be required. If Apple approves the exchange, only the iPhone will be exchanged - not all package contents so you only need to return the iPhone preferably in the retail sales box.

     

    As with an exchange under warranty, an exchange under Apple's OOW program will be a new or refurbished iPhone with no way to tell the difference. The exchange is called a service unit and is provided in a plain box that includes the iPhone only. If approved, it will be exchange on the spot in the Apple Store.

  • mahajra Level 1 Level 1 (0 points)

    Thanks, let me try sending phone to my friend in US and see if I can get a replacement.

    Apart from this, is there any option to replace damaged screen of Iphone 5 in India?