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(Windows XP) iTunes doesn't start

Hi,


My iTunes under Windows XP doesn't start since one week: I can see it started in the taskbar like other applications, as if it were minimized, but nothing else. No error message. If I click on it, nothing happens, if only it doesn't freeze the complete PC. I can only right click > Close.


I uninstalled all iTunes, then installed it again, and it still didn't work.

I downloaded iTunes latest version again to be sure. Still the same.


I looked for solutions over the web, but with no error message it looks difficult to find a case like mine.


Any idea someone?

Windows XP Pro

Posted on May 19, 2013 2:22 PM

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Question marked as Best reply

Posted on May 21, 2013 8:54 AM

Hey hervelam,



We have a great resource that will help troubleshoot this issue. It may be isolated to third-party software or plugins, which would explain why uninstalling and reinstalling iTunes has not resolved your issue. For information, please refer to the following:


iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues

http://support.apple.com/kb/TS1421


Trouble installing iTunes or QuickTime for Windows

http://support.apple.com/kb/HT1926



Thanks,


Matt M.

3 replies
Question marked as Best reply

May 21, 2013 8:54 AM in response to hervelam

Hey hervelam,



We have a great resource that will help troubleshoot this issue. It may be isolated to third-party software or plugins, which would explain why uninstalling and reinstalling iTunes has not resolved your issue. For information, please refer to the following:


iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues

http://support.apple.com/kb/TS1421


Trouble installing iTunes or QuickTime for Windows

http://support.apple.com/kb/HT1926



Thanks,


Matt M.

May 22, 2013 2:23 PM in response to matt00

Hi Matt,


Thanks for your answer. I opened iTunes in safe mode, it worked and I started to listen to my podcasts again... Then it froze again.


Did the same thing a couple of times... and found out what was wrong!


I had a corrupted podcasted .mp3 file. I absolutely do not know why. This file can't be opened even with another player different from iTunes.


I removed this faulty file. Now everything is OK again.

(Windows XP) iTunes doesn't start

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