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All replies
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Helpful answers
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Dec 5, 2013 9:02 AM in response to Simple Livingby rfsharpe,I was prompted to change my password in itunes. Did that, and now itunes is not accepting my new password. It's OK everywhere else, but not on itunes. I rebooted several times. Signed out of itunes, and tried signing back in, to no avail. This all stated when I tried to purchase something. This is incredibly aggravating. Seriously Apple, fix this. Please. You're better than this.
Any ideas would be greatly appreciated.
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Dec 5, 2013 5:49 PM in response to rfsharpeby vboombatz,exactly the same problem using 11.1.3 with Mavericks
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Dec 10, 2013 8:28 PM in response to sadraazby vboombatz,Discovered that my problem was cause by cookies turned off in Safari. Turned cookies on and everything works fine now.
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Feb 10, 2014 7:23 PM in response to Simple Livingby ThatOneGuy2014,Had the same issues. Cookies were one. Went to show cookies, removed, restarted computer. Works like a Champ
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Mar 17, 2014 8:38 AM in response to Simple Livingby mavdav2014,I am having the same issue! Online support is a joke. I can log in to all my ipads and iphones and online but I cannot use my pw on my desktop version of itunes. This is so frustrating! I tried everything everyone suggested and nothing works! HELP!!! I can't buy anything to save onto my computer. You would think apple would fix this issue if they want my $$$
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May 3, 2014 3:15 AM in response to Simple Livingby nigelgreenx,As per JDDarkfire on 23 May - sign out from itunes via store menu and sign in again verify payment method and done.
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May 15, 2014 7:24 AM in response to vboombatzby ANGUS-75,Thanks vboombatz. Safari was the problem. Allowed cookies and iTunes works now!
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May 28, 2014 9:24 AM in response to vboombatzby dinerdog,Thanks vboombatz. It seems to be working so far. I've had this problem for AGES and NEVER would have put the two together. I'm ALWAYS clearing cookies and not allowing in Safari unless I need to. I guess those few times it worked I was allowing cookies. It's so random I never would've figured it out. If it keeps working I'll be totally psyched.
What was so confusing was that when I bought a song, I could sign in and buy it. When I wanted to update my iPhone apps it wouldn't accept the same password, unless I un-knowingly accepted cookies in Safari. Thanks. : >
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Sep 27, 2014 4:23 PM in response to Simple Livingby robertcc,The problem just started today for me without any update.
ETA: Just saw the post on cookies. Guess I'll have to live with the annoyance (thanks, Apple!) because I refuse being forced to turn on cookies in Safari.
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Sep 27, 2014 4:31 PM in response to robertccby dinerdog,You don't have to leave cookies forever, just when you want to download updates in iTunes. Yes, it is annoying, but at least it works. Open Safari, set cookies to "From third parties and advertisers" and quit Safari. Open iTunes, sign in, do what you need to do (download app updates etc...) then you can block cookies in Safari again. It is a pain, but it's the ONLY thing that ever worked for me. Still not sure why.
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Nov 16, 2014 1:32 PM in response to Teiwsby kirikintha,I just wanted to say that I had the same problem as described above. I have 10.9.5 Mavericks and 12.0.1.26 I Tunes. I had set safari to block cookies always, and this stopped me from logging in. When I changed Safari prefs "Block Cookies and other website data" to "From third parties and advertisers" iTunes logged me in again.
There you go.
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Feb 15, 2015 7:18 AM in response to Simple Livingby jeffreyrsears,I spent 1 hr on the phone with Apple support. Here's what we found out:
* iTunes needs to sync with Safari Cookies. You need to reset your iTunes Cache under Preferences. Then go into Safari - Preferences - Advanced - Privacy setting "Block cookies from 3rd party and advertisers" .
Reboot iTunes and that worked for me.
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Jul 3, 2015 11:11 AM in response to Simple Livingby ReinaBorinquena,I didn't have this problem before the yesterday's Yosemite update.
Dear APPLE S/W Geek employees,
FIX THIS!!! I'm so over it. This kind of error is ridiculous.
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Sep 28, 2015 10:05 AM in response to jeffreyrsearsby Chappsnet,I don't have that option under Safari Advanced settings. Are you sure it's in that location?