Q: Unable to join the network on Iphone 4

Hi mcctigger,

I know it can be frustrating when you can't get on the internet.

Sounds like you've tried a few things, but I would suggest you follow the steps in the article below in the order presented:

iOS: Troubleshooting Wi-Fi networks and connections

Basic troubleshooting

• Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
• Verify that you are in range of your Wi-Fi router or base station.
• Confirm that your Wi-Fi router and Cable/DSL modem are connected to power and turned on.
• Check whether other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
• Update your Wi-Fi router to the latest firmware.
  • For AirPort Base Stations, refer to this article for information about firmware updates. For third-party Wi-Fi routers, check the manufacturer's website for details on updating your firmware.
• Restart your iOS device
  • Hold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.

If you are still experiencing a Wi-Fi issue after trying the above, choose the symptom below that closely matches your issue:

If you're unable to join a nearby Wi-Fi network

• Try restarting your Wi-Fi router by turning it off and then on again.
  • Note: If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
• When joining an 802.11n Wi-Fi network, ensure that your router is properly configured. See this article for more information.
• Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
  • Note: This will reset all network settings, including passwords, VPN, and APN settings.

Hopefully you will be up and running again soon!

- Judy