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Will100
Level 1 (0 points)

Q: Why in the world do I have to CONTINUALLY ENTER MY PASSWORD EVERY 5 (FIVE) SECONDS?  I ENTER IT CORRECTLY FROM THE BEGINNING & IT NEVER ACCEPTS IT! What's the problem?

Please assist me with this issue:  Ever five seconds the iTunes Store asks for my Password!  It continually pops up and after entering the correct password, it begins as though it was going to allow me to purchase an applicaction, song, video, movie, etc., but just pops up again and again, again and again wanting the password!  it's irritating as **** that it won't stop...Can ANYBODY HELP ME PLEASE!

WILL WILL

Willwildthang@me.com

iMac, OS X Mountain Lion (10.8.3), Using the iPhone 4-32GB, also

Posted on May 19, 2013 8:14 PM

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Will100

Q: Why in the world do I have to CONTINUALLY ENTER MY PASSWORD EVERY 5 (FIVE) SECONDS?  I ENTER IT CORRECTLY FROM THE BEGINNING ... more

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  • by FelipeV,

    FelipeV FelipeV May 19, 2013 8:18 PM in response to Will100
    Level 5 (6,904 points)
    iPhone
    May 19, 2013 8:18 PM in response to Will100

    It could be that your account has been locked by Apple for some reason.

     

    Try logging in to you account here and see if you can reset your password:

     

    appleid.apple.com

  • by esfrank,

    esfrank esfrank May 20, 2013 2:32 PM in response to Will100
    Level 1 (4 points)
    May 20, 2013 2:32 PM in response to Will100

    I have the problem as well. It is NOT a locked account problem.

     

    The problem is new with the 11.0.3 update and may be related to Mountain Lion (I finally updated).

     

    If I quit iTunes, restart, and enter the password, it recognizes the password and continues. If I do the password reset routine (I have now created FIVE new passwords since the 11.0.3 update!), it accepts the new password. I suspect it's a poor coding practice inside iTunes, aggrevated by the address space randomisation added in Mountain Lion.

     

    Elliott

    iMac (Mountain Lion 10.8.3) 3GS (IOS 6.1.3)

  • by DougPod,

    DougPod DougPod Jun 4, 2013 6:23 AM in response to esfrank
    Level 1 (30 points)
    Jun 4, 2013 6:23 AM in response to esfrank

    I agree with esfrank.  It's not a locked account problem.  I have the same issue:  I feed it the password but then it comes back and asks for it again - immediately.  There is no warning message or indication that the password is wrong.  I do the same as esfrank:  I close down iTunes and then re-open it and then I can make my purchase.  It's annoying, and I'm certain it's a problem with this version of iTunes.

  • by FelipeV,

    FelipeV FelipeV Jun 4, 2013 6:30 AM in response to DougPod
    Level 5 (6,904 points)
    iPhone
    Jun 4, 2013 6:30 AM in response to DougPod

    I suggest both of you contact iTunes support. They might be able to sort it out. It's worth a try anyways:

     

     

    https://expresslane.apple.com/GetproductgroupList.action

  • by DougPod,

    DougPod DougPod Jun 4, 2013 7:21 AM in response to FelipeV
    Level 1 (30 points)
    Jun 4, 2013 7:21 AM in response to FelipeV

    It is worth a try, as you said - thanks for the link.  I've opened up a case with them, and will report back here with any results.   (I strongly suspect they're working on this bug for the next version of iTunes - or maybe that's just a strong hope.  : ))

  • by esfrank,

    esfrank esfrank Jun 5, 2013 12:25 PM in response to Will100
    Level 1 (4 points)
    Jun 5, 2013 12:25 PM in response to Will100

    iTunes 11.0.4 "addresses an issue that may require you to log into the iTunes Store repeatedly."

     

    I've done the download, now I just have to wait for one of my apps to need an update so I can verify the corrected behaviour (there's isn't any music I particularly need this week :-( )

  • by DougPod,

    DougPod DougPod Jun 6, 2013 7:23 PM in response to DougPod
    Level 1 (30 points)
    Jun 6, 2013 7:23 PM in response to DougPod

    After installing iTunes 11.0.4 and having intermittently downloaded a few apps, I can confirm that the problem (for me at least) is now gone.