1 Reply Latest reply: Jun 17, 2013 4:09 AM by Nugs_25
malfrompei Level 1 Level 1

I cannot get rented itunes movies to play on my appletv. It keeps getting stuck on the "Authorizing.." screen. Movie loaded fine; however, would not start playing.  I have an ethernet cable plugged in, so wireless connectivity strength is a non-issue. Any suggestions??

AppleTV 2
  • Nugs_25 Level 1 Level 1

    I have had this identical issue (on an Apple TV3) and was helped by Apple Support who guided me to go to the Settings Menu on the Apple TV and did a RESET. You will need to re connect to your WIFI and your iTunes account (passwords etc).