TS3623 I have a 3rd generation Apple TV. I have purchased and/or rented numerous movies from iTunes previously. Last night we rented a movie, and we were unable to play it. The movie loaded fine; however, it is stuck on the 'Authorizing' screen. Help??!
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Jun 17, 2013 4:09 AM by
I cannot get rented itunes movies to play on my appletv. It keeps getting stuck on the "Authorizing.." screen. Movie loaded fine; however, would not start playing. I have an ethernet cable plugged in, so wireless connectivity strength is a non-issue. Any suggestions??
I have had this identical issue (on an Apple TV3) and was helped by Apple Support who guided me to go to the Settings Menu on the Apple TV and did a RESET. You will need to re connect to your WIFI and your iTunes account (passwords etc).