4 Replies Latest reply: May 20, 2013 1:21 PM by Baby Boomer (USofA)
Krunalshah Level 1 (0 points)

Alright Folks,


This happened like 2 weeks ago.

Me plugging in power adapter in the plug at my home.

The plug board in which i'v probably plugged in all kinds of adapters probably million times including the one i was plugging in!

On the same powersource a computer(INTEL Desktop) was running ok From past 74Hours without interruption.

While plugging in the adapters i was holding my Mbr in my hands and i get an awesome electric shock on the body of macbook pro.

It fell and broke the display with my heart too!!


Now is that something like Physical damage.. Dude! js crazy lines all over the display.. inshort (CRACK)



What can i do.


went to service center: Sir it is a physical damage and the bill is $600!! (That was second SHOCK)


Called helpline Number hundreds of time.

Fail.. All Lines busy always..


There is no email communication.





If someone from Apple reading this.


I am an engineer who is woking with four full equipped desktops.. So i do know what it means by earthing or grounding means in a powersource.


Oh The apple engineer didn't knew that (FYI)

he was just a simple tape recorder playing the same manufectured sound again and again.

MacBook Pro with Retina display, OS X Mountain Lion (10.8.3)
  • ds store Level 7 (30,325 points)

    We can't help you, we are mainly all just users to users here.


    You'll have to take your problem up with Apple.



  • Baby Boomer (USofA) Level 9 (57,297 points)

    Krunalshah wrote:





    If someone from Apple reading this.



    These are user-to-user forums where everyday folk (volunteers) post questions and offer answers (technical support) to each other.


    Apple involvement. Apple may respond to questions but does not formally provide technical support on the Site. Any information that is provided by Apple or Apple employees is offered on an "AS IS" basis without warranties of any kind.


    My suggestion to you is to Call Apple Customer Relations - 1-800-767-2275 (US) or the number that handles India.  Ask politely & firmly that you want to be transferred to Customer Relations.  Tell them exactly what you stated in your post.















  • Krunalshah Level 1 (0 points)



    but when you say "call helpline number"

    read my post.. i did it number of times.. but no luck!


    i worked my *** off for nights and then got some money to invest in such costly gadgets and get this!


    No mean of all that heard about apple..

  • Baby Boomer (USofA) Level 9 (57,297 points)

    I did read your post.  You have no other alternative but to deal w/Apple directly.



    No need to shout (typing in caps).  I & everyone else can hear you quite clearly.



    Good luck w/whatever you decide to do.