If someone from Apple reading this.
These are user-to-user forums where everyday folk (volunteers) post questions and offer answers (technical support) to each other.
Apple involvement. Apple may respond to questions but does not formally provide technical support on the Site. Any information that is provided by Apple or Apple employees is offered on an "AS IS" basis without warranties of any kind.
My suggestion to you is to Call Apple Customer Relations - 1-800-767-2275 (US) or the number that handles India. Ask politely & firmly that you want to be transferred to Customer Relations. Tell them exactly what you stated in your post.