sulion
Level 1 (0 points)

Q: purchased music not found

I got a very weird issue on my itunes, and the thing is that i'd preordered an album like two weeks ago. Today was released and i received an email from apple saying that  my music should have been downloaded already. but its not, so i went to the purchased page to try and find de music but it doesnt synchronized with my itunes account. What can i do in this case???

iMac, iOS 6.1.4

Posted on May 20, 2013 8:21 PM

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sulion

Q: purchased music not found

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  • by jeremy_v,

    jeremy_v jeremy_v May 23, 2013 2:59 PM in response to sulion
    Community Specialists
    May 23, 2013 2:59 PM in response to sulion

    Hi sulion,

     

    Thanks for visiting Apple Support Communities!

     

    Our article on pre-orders suggests using the Store > Check for Available Downloads menu option to download any pre-orders that are ready. Be sure you're logging in with the same Apple ID used for your purchase.

     

    iTunes Store: About Pre-orders

    http://support.apple.com/kb/HT5714

    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.

    Best,

     

    Jeremy