1 Reply Latest reply: May 23, 2013 2:59 PM by jeremy_v
sulion Level 1 (0 points)

I got a very weird issue on my itunes, and the thing is that i'd preordered an album like two weeks ago. Today was released and i received an email from apple saying that  my music should have been downloaded already. but its not, so i went to the purchased page to try and find de music but it doesnt synchronized with my itunes account. What can i do in this case???

iMac, iOS 6.1.4
  • jeremy_v Community Specialists

    Hi sulion,


    Thanks for visiting Apple Support Communities!


    Our article on pre-orders suggests using the Store > Check for Available Downloads menu option to download any pre-orders that are ready. Be sure you're logging in with the same Apple ID used for your purchase.


    iTunes Store: About Pre-orders


    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.