I've acquired the Canon MG6350 printer.
With my PC I am able to scan starting from the printer and send it to the PC.
However, the printer does not recognize the Imac, thus enabling me to send from the printer to Imac.
The other way around, going into the printermenu on the Imac and going via the 'scan' option, returns a "scan error".
How to resolve this?
thanks for any feedback for this new Imac user :-)
regards
Mathieu
iMac, OS X Mountain Lion (10.8.3)
You may need to download the scan software from the Canon site. I had similar issues with my older Canon multi-function, and the downloaded software worked for me. Hopefully this link works.
Have you downloaded the latest drivers from Apple's support pages?
http://support.apple.com/kb/DL899
Have you tried using Image Capture in the Applications folder - does that enable scanning?
Also, sometimes resetting the printing system and starting over helps solve scanning problems. All printers will be deleted and need to be added again:
Dear Paul,
I tried as well as your as Stedman1's proposal but neither did work.
I still get the scan error message.
Pretty frustrating
any other leads?
txs a lot!
rgds
Mathieu
How is the printer connected - to one of the computers (if so which one)/a router? Via wifi or a cable?
Via wifi, THE printer recognises another laptop (Windows) but does not see THE iMac either (this happens when I press scan on THE printer)
Does using the iMac to do scanning not work - rather than using the printer to send scans to the Mac? What happens if you use Image Capture or the Canon software on the Mac - does is find the scanner?
Apologies, but I've only ever initiated scanning from the Mac not the printer so I'm stuck for other suggestions.
Found it...preferences, bluetooth sharing was not enabled, although I was able to print wireless...
thanks for the help!
Mathieu
Glad you got it sorted.
scan error
