Skip navigation

HT1766: iOS: Back up and restore your iOS device with iCloud or iTunes

Learn about iOS: Back up and restore your iOS device with iCloud or iTunes

HT1766 My phone cannot be backed up on iCloud. Why is that?

226 Views 1 Reply Latest reply: May 23, 2013 7:23 AM by mario49 RSS
Toothlady Calculating status...
Currently Being Moderated
May 21, 2013 1:48 AM

My phone cannot be backed up on I cloud even when I'm connected to wi-fi. Why is that???

iPhone 5, iOS 6.1
  • mario49 Community Specialists Community Specialists (1,715 points)

    Morning Toothlady,

     

    Thanks for using Apple Support Communities.

     

    For more information on this, take a look at this article:

    iCloud: Backup and restore overview

    http://support.apple.com/kb/HT4859

     

    For troubleshooting on this, take a look at this article:

    iCloud: Troubleshooting creating backups

    http://support.apple.com/kb/TS3992

     

    • If automatic backups don't work as expected, test to see what happens when you start a manual backup by tapping Back Up Now at the bottom of the Storage & Backup screen.
    • Backups and restores both take time, especially if you have a lot of data or a slow connection. Depending on the size of your data and the speed of your network, you may need to give more time than you expected to a backup or restore.
    • Make sure you have at least 50 MB of free space available on your iOS device before you back up. If you have no space available on your device, iCloud Backup can fail in some cases. You can verify how much free space you have available on your iOS device in Settings > General > About.

     

     

    Hope this helps,

    Mario

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.