I am unable to enable a device that was disabled through my account.

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I am unable to enable a device that was disabled through my account.

I am trying to re-enable a device that I previously disabled through the members center.

When I go the the list of devices I have added to my account I can see all of them. The device I am trying to enable again is greyed out indicating it is disabled. Clicking on this device opens a drop down menu showing the devices name, UDID and 2 buttons (Edit and Enable). When I try to click either of these buttons, there is no responce and nothing happens.

Next to the title 'iOS Devices' there are 3 buttons, 'Add', 'Edit' and 'Search'. Clicking this edit button removes the greyed out device from my list until I cancel this attempted edit.

I have also tried re-adding the device from the Organizer window in XCode. This only yeilds an error responce saying "This device '(UDID)' is already registered, but has been disabled. You can re-enable it from your list of registered devices in your account on the developer website." As I have already tried this I am all out of ideas.

Can someone tell me what I am doing wrong, or if there is some way to re-enable my device. I need the device for testing my app.

iPhone 4, iOS 6.1.3

Posted on May 21, 2013 3:15 AM

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Answer 1

May 26, 2013 1:45 AM in response to ScottH87

Supposedly you are on a good track trying to resolve this through the Member Center. I too have this problem presently, and the only reference I found addressing enabling the previously disabled devices is in Apple's App Distribution Guide under 'Adding Devices to Your Provisioning Profile' > 'Troubleshooting', where it says: "If your device was previously registered but is disabled, enable the device using Member Center...". Apologies if you have seen this already, but perhaps this is a good lead to explore the Member Center further. As I have been so far unsuccessful in the above Troubleshooting advice, I wish to join ScottH87 and ask someone, perhaps from Apple, to suggest the resolution. Thank you in anticipation.

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Answer 2

henzi

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May 28, 2013 4:16 AM in response to ScottH87

Hi ScottH87,

Are you able to get answer from Apple Support or do you have solution on your issue? I encounter the same issue where i cannot click enable button to re-enable my device. Please let me know if you have solution.

Thank you.

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Answer 3

ScottH87 Author

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May 28, 2013 4:19 AM in response to henzi

Hi guys,

sorry for the late reply, I've been busy wrapping up the final parts of my app. It turns out the solution to my problem was really simple, use Safari.

For some reason the buttons in Firefox don't work but they do in Safari. You should be able to reactivate the device that way.

Hope this helps.

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Answer 4

Jun 2, 2013 11:16 PM in response to ScottH87

Thanks for sharing ScottH87. Simple solutions are the best!

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Answer 5

Aug 30, 2013 10:05 AM in response to ScottH87

I am not able to add the UDID of my phone in the devices section of my developer login ... the + sign is not working ... can someone help here ...

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