1 Reply Latest reply: May 21, 2013 12:46 PM by Texas Mac Man
NeilMeston Level 1 (0 points)

My iPad is nearly new and refuses to charge with the supplied power adaptor and cable. It starts to charge and shortly after says not charging help please

iPad 3, iOS 6.0.2
  • Texas Mac Man Level 8 (46,565 points)

    Try this  - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)


    Take it to an Apple Store for evaluation. If defective and within the 1 year warranty period, you'll get a replacement.


    Make a Genius Bar Reservation



     Cheers, Tom