1 Reply Latest reply: May 23, 2013 11:36 AM by mario49 Branched to a new discussion.
Mabel E Omega Level 1 Level 1 (0 points)

unable to access App Store and cannot connect to itunes store


iPhone 5, iOS 6.0.1
  • mario49 Community Specialists Community Specialists (3,475 points)

    Hi Mabel E Omega,

     

    Thanks for using Apple Support Communities.

     

    For troubleshooting on this, take a look at this article:

    Can't connect to the iTunes Store

    http://support.apple.com/kb/TS1368

     

     

    Troubleshooting on an iPhone, iPad, or iPod touch

    If you haven't been able to connect to the iTunes Store:

    • Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.
    • Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.

    • Note: If connected to 3G, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts. 

    • Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet. 
    • Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.
    • Try resetting (turning off and then on again) your Wi-Fi router
    • If the issue still persists see, iOS: Troubleshooting Wi-Fi networks and connections or iOS: Troubleshooting Wi-Fi networks and connections.

    Note: All iPhone, and iPod touch models support 802.11b/g Wi-Fi networks. In addition, iPhone 4, and iPod touch (4th generation) support 802.11n Wi-Fi networks (2.4 GHz only).

    Hope this helps,

    Mario