glennhaste
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Q: False Low Ink Message

   I have a Mac Pro which has been partitioned.  I have installed 3 different OS's on 3 of the partitions- Lion, Snow Leopard, & Leopard.  I use Snow Leopard almost excusively I have a Lexmark S415 All-In-One which I have only used as a printer, and it is connected only via a wireless network.  In response to a low ink message on my Mac, I have loaded all new black and color  cartridges.  I still have the low ink message, and the Mac still says the cartridges are low on ink and that the printer is offline.  I found that the printer was, in fact, offline, so I re-installed it onto the wireless network.  But the low ink message is still present, even though the printer says that the cartridges are filled to the top and the Mac still says that the printer is offline.

 

   On a whim, I booted up with OS Lion and saw the same behaviour. Then I tried booting up with OS Leopard and found that the Mac was reporting that the cartridges were full, that the printer was online, and that I could print.  I've contacted Lexmark Tech Support, who advised me to re-install the printer onto the wireless network, which I've done.   Using Snow Leopard, I have downloaded and installed a Lexmark driver which is appropriate for Snow Leopard.  Can see no difference.

 

    I'm hopeful that someone has seen similar behaviour and can point me to a solution.     

Mac Pro, Mac OS X (10.6.8), Early '06,

Posted on May 21, 2013 1:07 PM

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glennhaste

Q: False Low Ink Message

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  • by CMCSK,

    CMCSK CMCSK May 21, 2013 3:13 PM in response to glennhaste
    Level 6 (10,875 points)
    May 21, 2013 3:13 PM in response to glennhaste

    Have you restarted your printer too?  Repaired permissions and restarted your computer afterwards?

     

     

     

     

     

     

     

     

     

     

     

    dancingsmilie.gif

  • by glennhaste,

    glennhaste glennhaste May 21, 2013 6:49 PM in response to CMCSK
    Level 1 (12 points)
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    May 21, 2013 6:49 PM in response to CMCSK

      Yes, I've restarted the printer and  can open its web page.  It's been a while since I repaired permissions, so I don't know which permissions to work on.  I assume it should be something concerning the printer, but I'll have to search around.

  • by CMCSK,

    CMCSK CMCSK May 21, 2013 6:58 PM in response to glennhaste
    Level 6 (10,875 points)
    May 21, 2013 6:58 PM in response to glennhaste

    Save and/or quit your applications & documents

     

    Go to Applications>Utilities Folder

     

    Click Disk Utility

     

    Click the Volumne (HD) that you want to check.

     

    Click the Repair Disk Permissions button. (Don't worry about verifying)

     

    At the bottom of window when the repairs have finished, you will see the “most important thing”:

    Permission Repairs Complete

    The privileges have been repaired or completed on the selected volumne.

     

    Restart your computer to confirm repairs.

     

     

     

    Same directions are also in the OS Mac Help Menu.

     

    If that does not work -

    Disconnect all peripherals from your computer.

     

    Boot from your install disc & run Repair Disk from the utility menu. To use the Install Mac OS X disc, insert the disc, and restart your computer while holding down the C key as it starts up.

    Select your language.

    Once on the desktop, select Utility in the menu bar.

    Select Disk Utility.

     

    Select the disk or volume in the list of disks and volumes, and then click First Aid.

    Click Repair Disk.

    Restart your computer when done.

     

    Repair permissions after you reach the desktop-http://support.apple.com/kb/HT2963 and restart your computer.

     

     

     

     

     

     

     

     

     

     

     

     

    dancingsmilie.gif

  • by glennhaste,

    glennhaste glennhaste May 22, 2013 8:56 AM in response to CMCSK
    Level 1 (12 points)
    Accessibility
    May 22, 2013 8:56 AM in response to CMCSK

    CMCSK:

      I've tried to follow your advice.  I repaired the permissions on the Snow Leopard partition with no change in the behaviour.  I also repaired permissions on the Lion partition with again no change, but I noticed something which is probably irrlelevant  - it still claims to be out of ink, but the ink levels shown when Lion presents them are diferrent than when Snow Leopard does.

       I did restart the Mac Pro after repairing the permissions

       I have a diferent problem when I try to boot up from the Snow Leopard DVD disk.  I hold down the C key, after selecting Restart and starting about when the sreen goes black.  Eventually the start screen for Leopard comes up with the window for language shown.  At that point all that I can do is to proceed along the "Install Snow Leopard" path.  I stopped started up normally in SL and clicked on the lock to'guarantee' that it will start up in SL.  When I again tried to boot up from the SL disk it again came up with Leopard.

       The usual connection between the Mac Pro and th Lexmark is via the wireless network.  I put a USB cable between the two, but without making any other changes. Again no change.

       Another side issue of dubious relevance:  I almost always want to use Snow Leopard  and practically never use Leopard.  But it boots up often in Leopard so I then restart in SL.  The suspcious coincidences are

          1)  Leopard often buts in as the staartup OS

          2)  Leopard is the only OS that has no problems with th Lexmark

          3)  Leopard interferes with the attempt  to startup from the SL disc

     

    Thanks for your interest!