1 Reply Latest reply: May 23, 2013 12:41 PM by sterling r
Tommaso2007 Level 1 Level 1 (0 points)

I can not get my email on my iphone 4S. It was fine up until 2 days ago. The message keeps saying 'the connection to the server failed'. How do I fix this?


iPhone 4S, iOS 6.1.3
  • sterling r Community Specialists Community Specialists (5,190 points)

    Hello Tommaso2007,

     

    I was researching what might be happening here. I found an article about troubleshooting wifi connections on an iOS device like your phone called iOS: Troubleshooting Wi-Fi networks and connections found here http://support.apple.com/kb/ts1398.

     

     

    Basic troubleshooting

    • Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
    • Verify that you are in range of your Wi-Fi router or base station.
    • Confirm that your Wi-Fi router and Cable/DSL modem are connected to power and turned on.
    • Check whether other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    • Update your Wi-Fi router to the latest firmware.
      • For AirPort Base Stations, refer to this article for information about firmware updates. For third-party Wi-Fi routers, check the manufacturer's website for details on updating your firmware.
    • Restart your iOS device
      • Hold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.

     

    There are more steps down toward the bottom if these initial steps dont quite fit the bill.

     

    Take care,

    Sterling